Order and delivery

1. Where do you ship from?

We ship all our orders directly from Hong Kong. Hong Kong’s duty-free policy and its status as a major shopping hub in Asia allow us to offer a wide range of products at competitive prices. This enables us to pass on additional savings to you, our valued customer.

2. What are the shipping costs?

For Credit Card and PayPal Payments: We offer free shipping for orders paid with Credit Card or PayPal.

For Cash on Delivery (COD) Payments: A flat shipping fee of 6,000 IQD will apply if you choose the COD payment option.

3. How long will it take to receive my order?

For Credit Card and PayPal Payments: Your order will typically arrive within 10 to 15 business days after placing the order. Please ensure that you are available to receive calls or messages from the Iraqi Postal Service for delivery updates.

For Cash on Delivery (COD) Payments: Shipping time is typically 15 to 20 business days after placing the order. Please note that the shipping fee of 6,000 IQD applies for COD orders.

4. Can I track my order?

Yes, once your order has been dispatched, you will receive a tracking number. You can track your order through the carrier's website or by contacting customer service for more details.

5. Why should I use Credit Card or PayPal for payment?

We strongly recommend using Credit Card or PayPal for payment. Not only does this allow you to enjoy free shipping, but it also ensures faster processing and delivery times. Additionally, it offers enhanced security for your payment.

6. How do I contact you about delivery issues?

If you have any issues with your delivery or need assistance, please feel free to reach out to our customer service team via WhatsApp at +9647505214872.